Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Privacy Policy
Last Update 10.24.2022
terrortime.shop is the property of Holland House Entertainment, LLC. Please read this privacy policy ("Policy") carefully to understand how we will use and protect your personal information. This policy describes the personal information we collect about you, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use your information. We will not collect or share your personal information with anyone except as described in this Policy. The website is not directed to individuals under the age of thirteen (13) and we do not knowingly collect personal information from individuals under 13. If our information practices change in the future, we will let you know by either posting the policy changes on our website on this page or by communicating directly with you.
- What kind of information does terrortime.shop collect?
Firstly, there's information you give us.
When you create an account on the Website, review one of our products or enter any of our contests, or giveaways, we will ask you to input certain information so that we can authenticate your account and provide you with necessary functionality and notifications. This information could include your name, email address and a password, as well as demographic information such as gender, marital status, and education level.
When you place an order on the Website, we will ask you to input certain information for us to process your order including: your name, email address, billing address, shipping address, telephone number, product selections, shopping preferences, credit card or other payment information and a password.
Then there's information we receive from other sources.
We may receive information from you if you use any of the websites we operate or access the other services we provide. We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers) to fulfill your orders and may receive information about you from them.
This information can include a history of the pages you have visited or actions you have taken on our website, if you have clicked on one of our ad campaigns, or how you interact with our emails. These companies may use information about your visits to this and other websites or applications in order to provide advertisements about goods and services of interest to you. Please keep in mind that your browser settings may not permit you to control the technologies utilized by these third party companies.
- How does terrortime.shop use my information?
In regard to information that you give us, we will use this to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
We ask that, unless specifically requested, you not send us and you not disclose any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the website or otherwise to us.
Regarding information that we collect about you, we will use pseudonymized and/or aggregated portions of your information to administer the website and for internal operations including data analysis, testing, research, statistical purposes to improve the website to ensure that content is presented in the most effective manner for you and for your computer; and as part of our efforts to keep the website safe, secure and to detect and prevent fraudulent activity.
- Does terrortime.shop share my information with third parties?
We may share your information with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Third-Party Web Beacons: We may use third-party web beacons to collect non-identifiable and/or pseudonymized data in order to help analyze where visitors go and what they do while visiting our website, or to detect and prevent fraudulent activity, which non-identifiable data may be shared with third parties. We may also use non-identifiable and/or pseudonymized data about your visits to this and other websites in order to improve our products and services and provide advertisements about goods and services that may be of interest to you.
We require that all third parties with whom we share identifiable data treat your personal information as fully confidential and to fully comply with all applicable privacy laws and regulations including, but not limited to, CCPA, the EU General Data Protection Regulation, Data Protection Act and similar consumer legislation from time to time in place.
We may disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of website use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others.
Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
- What are cookies? How does terrortime.shop use cookies on its site?
A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use these cookies to provide shopping cart functionality, remember account login state and provide visual data elements that only you see on pages of the website. For example, we may store your first name so that it can be shown back to you as you browse our web site. We also use pixel tags to collect non-identifiable and/or pseudonymized information about how you view the website. A pixel tag is an invisible tag placed on a website, not on your device, for tracking activity on that website. When you access those pages of the website, pixel tags generate a notice of that visit. Pixel tags usually work in conjunction with cookies.
If you are already a user and would like to refuse cookies, you can do so by turning them off in your browser. Your web browser's help function should tell you how to do this. If you turn off cookies you will not be able to purchase from our website and the website functionality maybe limited.
- Data Security
Our websites and shopping carts (including credit card information) are secured using Secure Socket Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.
- Your Data Processing Rights
We take reasonable steps to help ensure that the personal information we collect from you is accurate, complete and current. You may request access to your personal information and request that erroneous or inaccurate personal information be updated. You may also request that your personal information and terrortime.shop account be deleted. You may invoke these rights by contacting us. We will respond promptly to your requests in accordance with applicable law. For your protection, we will only implement requests with respect to the personal information associated with the email address that you use to send us your request and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, are extremely impractical or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal information for a longer period for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.
- How do I remove my information from email, phone and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, please let us know at any time by either email or postal mail, or by using the "opt-out" link provided at the bottom of each promotional email. If you contact us by email or postal mail, please be sure to include your email address and full name. In addition, if you ask us to remove your name and address from our email or postal mailing list, we will have to maintain your name in a "do not contact" file to ensure that we can honor your request. If you have received a welcome offer in exchange for opting-into an email or other communication program, you may opt-out at any time and are still eligible to redeem said offer before its stated expiration date.
- Jurisdiction and Cross-Border Data Transfer
The Website is controlled and operated from the United States and is not intended to subject terrortime.shop to the laws or jurisdiction of any state, country or territory other than the United States. Your personal information may be stored and processed in any country where we have offices or in which our third-party service providers reside.
- Your California Privacy Rights
If you are a resident of California, you have the right under the California Consumer Privacy Act to request, by regular or electronic mail, a list of the categories of personal information obtained about you by terrortime.shop and its affiliated partners or vendors. However, as described above, except where necessary to fulfill an order from you for goods or services or as otherwise permitted by applicable law, terrortime.shop will not share your data with third parties unless you consent to such disclosure. Alternatively, you may opt out at any time from any information sharing previously consented to. To request that your personal information be removed from TerrorTime.shop and all affiliated third party partners, please contact us.
You have the right not to be discriminated against for exercising your rights under CCPA. This includes the right not to be denied goods or services, not to be charged different rates for goods or services, and not to receive a different level or quality of goods or services from us for your exercise of your privacy rights under CCPA.
Under the California Shine the Light Law, you have the right to request information from us once per calendar year regarding the customer information we share with third parties for the third parties' direct marketing purposes. To request this information, please contact us.
- Do Not Track
You have the ability to enable your browser settings to "Do Not Track." Doing this sends a signal to websites, ad networks and plug-in providers about your browsing preferences. This Website does not currently respond to the Do Not Track browser signal.
- Contact Us
If you have any questions about our privacy policy, you can always contact our team.